Being able to take care of your customers should be paramount for all businesses. When it comes to smaller businesses, this idea is only magnified as people expect a more personal relationship. This goes hand in hand with all of the customer service unwritten rules. Customers should be catered to and taken care of in all different types of capacities. Of course, you have to draw a line and not go too far for your customers but it is rare.
- Small businesses need to be smarter than the larger ones with more resources than them.
- Being able to appeal to a customer is the best way to create a good reputation for your company.
- You want to make the experience personal for anyone that comes in for a particular need.
“Gratitude is memorable, and it can remind your customers why they shopped at your store or hired your company. Regardless of the type of business you have, saying thank you after every transaction is one of the easiest ways to start a habit of good customer service.”